Customer care (direct and telephone sale):
- call center
- stores, shopping centres
- hotels, restaurants, travel offices
Professional and direct customer service in sales points, shopping centres, boutiques, restaurants, clubs and hotels is the key to success of the firm. The group PGB Human Resources recruiting the staff for the first contact with the customer has a huge base of persons with experience in the following positions: a sales assistant, a customer advisor, a receptionist, a waiter, a shop manager and a sales point manager.
Call center sector is currently the fastest developing field of employment in Poland. According to "Gazeta Prawna" ("Legal Paper") the number of people employed in customer service call centres will double in five years' time. The most firms operating in this sector is located around bigger urban areas such as Warsaw, Poznan, Gdansk and Cracow. According to analysts, the number of customer service call centres in Poland has been increasing continuously for six years. In the year 2000 there were as few as 360 call centres, now the number is coming up to one thousand. Therefore, there is a huge demand on workers in the area of call centre. PGB Human Resources consultants recruit workers into position of a telemarketer, a call centre consultant, a technical customer service consultant and a specialist in foreign language customer service.
