The mysterious customer has a special role to fulfill. On the one hand, they do not stand out from the crowd – their task is to remain in hiding and not to be recognized as the Mystery Shopper, who comes to a designated point to check the service level. On the other hand, they represent  customers, their  "voice" and opinions are intended to bring the question of how the place being estimated is seen by the shopper, both in terms of service and atmosphere, as well as the place itself. The Mysterious Customer must therefore be both an "actor" and a watchful "observer".

If you would like to contribute to quality improvement of the customer service, you like observing people and their behaviour in different situations or simply would like to try yourself as an auditor Mysterious Customer - sign up to our audit database. Perhaps the audit will soon be there for you!